Frequently Asked Questions

We are specialists in flying in Dubai and will ensure that your once-in-a-lifetime adventure is safe at all times. Maha balloon dubai provides unforgettable and luxurious hot air balloon flights over the Dubai desert. We are able to provide you with a unique and forgettable balloon adventure. Want to make your Dubai holiday even more forgettable? Contact our Maha Balloon team to find out more about our luxurious hot air balloon tours, over the Arabian Desert.
It is a sunrise flight, so it is always early in the morning and the timings can be changed as per the sunrise time from month to month. The Balloon floats approximately 30 to 60 minutes in the air depending on the weather. One of our reservation team will call you in-between 5.00 PM- 9.00 PM one day before your flight date for flight confirmation & the exact pick-up time. If we are unable to reach you, a written message will be left with the hotel concierge or the reception.
Ladies more than 3 months pregnant, Children less than 5 years of age, Anyone more than 85 years of age, Serious heart problems or any other medical conditions will not be suitable for this trip , Anyone who had major surgery recently within the last 6 months , Anyone that has had a broken leg/arm, Anyone who suffers from chronic back or neck pain or injuries, Phobia in height, Serious Heart problems, Disabilities covering mental health and emotional / Physical disabilities, Also all passengers should sign the declaration that he/ she doesn’t have the above problems (Mandatory).
It is a sunrise flight, so it is always early in the morning and the timings can be changed as per the sunrise time from month to month. One of our reservation team will call you in-between 5.00 PM- 9.00 PM one day before your flight date for flight confirmation & the exact pick-up time. If we are unable to reach you, a written message will be left with the hotel concierge or the reception. Pickup time is in between 03.30 A.M to 05.00 A.M, depending on the location. If you are coming by your own transportation, your meeting point will be: Dubai Outlet Mall in front of the main Entrance (Dubai – Al Ain Road). No exceptions.
Yes, all gift vouchers are valid for a season (Sep – May) from initial date of purchase and are fully transferable within that period. Gift vouchers are not refundable in part or full and cannot be redeemed for cash. If you wish to extend the validity of your voucher, this can be done for a further 2 months without extension charges.
Lite refreshment/ breakfast will be provided before take-off or after the landing.
Pickup time is in between 03.30 A.M to 05.00 A.M, depending on the location. Flight time approx 30 to 60 minutes in between 05.30 A.M. to 08.00 A.M. depending on weather conditions. The balloon will be floating through the air for 30 to 60 minutes depending on weather condition. Drop off time approx in between 08.00 AM to 9.00 AM back to hotel, depending on hotel location and traffic. Instructions will be given by the pilot and the operation team. Lite refreshment/ breakfast will be provided before take-off or after the landing. The flight certificate will be provided after the landing.
Wear comfortable & warm clothes during winter, as you will be climbing in and out of the basket. We do not take bags onboard the balloon; bags will be left in the vehicles and looked after by our drivers who will be there when you land.